Supervisor on the Scene: Conflict Resolution - Online Theory Only
NOTE: This course has been updated and was formerly known as Solving Conflict: For Managers, Supervisors and Conflict Resolution: A Win-Win Approach
This course gives supervisors a solid grounding on conflict management that helps them to recognize the conflict, manage the conflict and resolve the conflict. Learning Objectives:
- To provide the necessary knowledge you need to recognize, manage and resolve conflicts in the workplace.
Recognizing the Conflict
- Describe common and potential sources of conflict in the workplace.
Managing the Conflict
- Identify common steps for the management phase of conflict resolution in the workplace.
Resolving the Conflict
- Identify the differences between resolving a conflict by collaboration or by compromise.
Cost: $25 plus GST
Duration: The time needed to complete each online course varies for each individual. You may stop the course at any time and access your activity at a later date.