Online Training

NOTE: This course has been updated and was formerly known as Solving Conflict: For Managers, Supervisors and Conflict Resolution: A Win-Win Approach 

This course gives supervisors a solid grounding on conflict management that helps them to recognize the conflict, manage the conflict and resolve the conflict. Learning Objectives:

Introduction

• To provide the necessary knowledge you need to recognize, manage and resolve conflicts in the workplace.

Recognizing the Conflict

• Describe common and potential sources of conflict in the workplace.

Managing the Conflict

• Identify common steps for the management phase of conflict resolution in the workplace.

Resolving the Conflict

• Identify the differences between resolving a conflict by collaboration or by compromise.

Cost: $25 plus GST

Duration: The time needed to complete each online course varies for each individual. You may stop the course at any time and access your activity at a later date.