Effective Claims Management Training





Effective claims management involves a proactive approach towards minimizing costs associated with workplace illness and injuries, all while supporting workers and their families throughout the process. Having an effective Claims Management Program requires a combined effort of an effective safety program and injury management. Safety programs support in the prevention of work related illness and injury, while injury management focuses on return to work through the use of modified duties, legal obligations of employers to maintain workers confidentiality, communication with injured worker, and the use of standardized documents.


The SCSA has designed this one-day course to help employers, managers, supervisors, and Human Resource personnel involved in Workers’ Compensation Board (WCB) claims. This course will provide participants with the understanding of establishing an effective Claims Management program and how to manage costs associated with claims. Participants will become familiar with incident reporting per WCB requirements, costs associated with claims, and the advantages of having a modified and return-to-work program. By the end of this course, participants will understand the importance of an effective Claims Management program.




Course Focus

  • Understanding of WCB Legislation
  • Fundamentals of effectively managing claims
  • Responsibly in initiating a claim
  • Developing a return-to-work program & modified duties
  • Managing long term claims

Course Features

  • Resources to assist with building an effective Claims Management program for your company
  • SCSA Member pricing is $50 + GST & PST
  • Interactive experience with questions, group activities, class discussions
  • Printable/online certificates available after training
  • Compulsory course for NCSO® and HSA designations
  • No expiry date
  • Permanent training record available online through SCSA E-Passport
  • Digital manual and handouts

CEU Credits

Course hours can be used towards the Gold Seal Certification application for credits, subject to credit approval upon review. Note: every 6 hours of learning equals 1 Gold Seal credit.